Detailed Policies:

Out of Stock

We strive to have all products available upon request or order. However, it is possible that a sudden increase in sales may leave us temporarily out of stock. We make a big effort to quickly identify these items and order replenishment products. Delivery of items available but not currently in stock varies from manufacturer. In such cases, we will notify you that the item is back ordered and give you an estimated delivery time. If you do not wish to wait, please let us know as soon as possible you wish to cancel your order or request. If the order has not already shipped, we will make every attempt to stop the order and make any changes or cancel the order prior to shipping. If the order has already shipped, please refer to our return/exchange policy for more information. Seasonal or holiday specialty items may not be available for replenishment to fill your request.

Payment Policy

We accept Visa, Master Card, Discover and American Express. Your purchase will be charged at the time of shipment or pick up from store. All credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order. This may affect your available credit line. You will need to contact your credit card issuer for more information. Special order purchases will be charged at the time your order is taken.

Store Return/Exchange Policy

If you change your mind for any reason, we will assist you in the return or exchange of any unused product – needs to be in it’s original condition as it was when sold to you.

• To request a return of product, please contact Customer Service at: 1-888.664.1778. Or bring you product to our in-store customer service desk.
• All return requests are subject to Restaurant Equipment & Supply approval.
• All return requests must be made within 14 days of delivery or purchase.
• We will explain your options and issue a Return Authorization (RA) number. Returns will not be processed without a valid RA number from our Customer Service Department.
• Return unused products in original packaging with all the accessories, components and paperwork included.
• The customer is responsible for any original shipping as well as any return shipping charges.
• We cannot accept returns for any used merchandise; no exceptions unless it is determined that the product is defective, damaged or an incorrect item.
• Returns may result in a re-stocking fee of 20%.
• All fees will be deducted before a credit or refund is issued.
• Special order or custom made items cannot be returned unless a manufacturer’s return policy is agreed upon.

Special Orders

Restaurant Equipment and Supply has relationships with many food service equipment and supply manufacturers. We can locate the exact special item you are looking for. Our Sales department will help identify your specific needs, verify in stock conditions and arrange your purchase and shipment from the manufacturer. Special orders must be paid for at the time of placing your order. If shipped directly to you, chipping charges may vary depending on the manufacturer location. And, while we make every effort to ensure on time delivery for your special order from the manufacturer, we cannot guarantee the delivery date on special orders. For help with special orders, contact us.

Damaged/Defective Products

• When receiving product shipped to you, please inspect all aspects of shipment before signing receipt of shipment. Note any visible damage onto the delivery ticket before the delivery person leaves. Damages not noted upon arrival with shipper may result in refund not approved.
• All damage/defective return requests are subject to Restaurant Equipment & Supply approval.
• All damage or defective claims must be made within 10 days of delivery, unless otherwise agreed upon by you and Restaurant Equipment & Supply.
• To request a return of damaged or defective product, please contact Customer Service at: 1-888.664.1778. Or, bring you product to our in-store customer service desk.
• Damaged or defective product will be inspected to determine problem by our service department before a return will be issued. Once inspected, they will issue a Return Authorization (RA) number. Returns will not be processed without a valid RA number.
• If the product is determined damaged or defective, you will not be charged a restocking fee or, if applicable, shipping costs. Mishandling or damage resulting from customer may result in refund not approved.
• Special order or custom made items cannot be returned unless a manufacturer’s return policy is agreed upon.

New Equipment Warranties & Exchange

• All of our new products come with the standard manufacturer’s warranty. If you should experience problems with you new equipment, we will gladly assist you in contacting the manufacturer for any service, exchange, return or parts replacements needed.

Used Equipment Return/Exchange Policy

• Appearance and conditions of used equipment vary. We recommend that you see and inspect the equipment prior to purchase.
• Used equipment sold by Restaurant Equipment & Supply is guaranteed to be in working condition and has a 30 day warrantee on parts and labor.
• If a problem exists and in-store service is needed, we will pick up within the Tulsa metropolitan area. Anything outside this are, call us. We will work to determine the best way to provide this service.
• If it is determined that repair is not cost effective, we will exchange for a comparable product or issue a store credit.

If you have equipment for sell or trade, contact us. Depending on the product and your location, we can arrange for someone to meet with you, inspect your items and determine the product value.

Sales Tax Policy

Restaurant Equipment & Supply is required to collect and remit sales tax for all merchandise purchased and delivered to customers in the state of Oklahoma as required by law. If you have a valid Oklahoma Sales Tax Exemption Certificate, your account can be set up as tax-exempt from Oklahoma sales tax. If you have Oklahoma sales tax exempt status, please fax the completed Tax Exempt Certificate to 918.664.5778. A representative will contact you to confirm and set up your account as tax-exempt from sales tax in Oklahoma. Once we receive your Tax Exempt Form, we will set up your account as tax exempt. In cases where an order is shipped directly from the manufacturer to the customer in Oklahoma where the manufacturer has a taxable presence, we must collect and pay the applicable taxes from the customer to the manufacturer prior to shipment. We will notify you in these circumstances before collecting the additional taxes.